FAQ

Some things that might light your way

Frequently Asked Questions

Well although we have a few secrets up our sleeves, a lot of it comes down to not just the what (soy wax, cotton wicks, fragrance from Australias’ top perfumer) but also the how we do what we do.

We hand pour every single candle in a very special way. This ensures each and everyone is as creamy and luxurious as possible and also delivers high fragrance that fills your room every time. 

You no longer have to sit right next to your candle to smell it.

Our candles use one of Ausltralia’s top perumeries for our scents. This means they have high grade, permium fragrences that you would get in your top of the range perfumes.

In fact, the most common feedback we get from our happy customers is how much the fragrance fills the room, even an entire flat, even when they’re not lit.

Soy is a very special wax and this is why:

  • It’s been named the cleanest wax when it comes to air pollution
  • Soy is a luxury alternative to paraffin which has two toxic compounds in it and has been in the press for being potentially harmful when burnt frequently.
  • It burns cooler than all other waxes so you get way more burn for your money. Soy burns up to 50% longer than paraffin wax (also known as mineral wax)
  • Soy cuddles out cotton wicks beautiful, unlike wicks that contain led and also sticks to our glass vessels better, giving you a clean burn all the way down.

Simply because they have the potential to turn toxi when you burn them. And they’re not very pet friendly either

Paraffin wax is a petroleum by-product that is created from the sludge waste when crude oil is refined into gasoline. (That sent off warning bells for us and is one of the major drives behind why we use soy wax). 

It has two potentially harmful toxins benzene and toluene both of which have been named as ‘known carcinogens’. 

Paraffin can also exacerbate respiratory conditions such as asthma in humans and pets.

We carry a small amount of stock and your order will be shipped within 24 hours. In the situation where we don’t have your chosen scent, don’t worry. We’ll let you know within 24 hours and will only add on an extra day or two to delivery time.  We don’t like to carry huge stock because we want you to have your candles as fresh as possible. You will still get your candle around 3-5 days from your order.

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